a) upGrad Institute shall ensure a fair and reasonable refund policy for any payments made.
b) Time taken to process all refunds requests will be done within 7 working days.
c) Computation of the refund amount is to be communicated to the students.
d) upGrad Institute adopts the Refund Policy as per Student Contract set out by CPE. This Policy will act as a framework in guiding the implementation of detailed refund processes and procedures in the following areas:-
- Refund for Withdrawal Due to Non-Delivery of Course
- Refund for Withdrawal Due to Other Reasons
- Cooling off Period
e) upGrad Institute’s Refund Policy as per clauses in the Standard Student Contract: –
Refund for Withdrawal Due to Non-Delivery of Course:
upGrad Institute will notify the Student within three (3) working days upon knowledge of any of the following:
(i) It does not commence the Course on the Course Commencement Date;
(ii) It terminates the Course before the Course Commencement Date;
(iii) It does not complete the Course by the Course Completion Date;
(iv) It terminates the Course before the Course Completion Date;
(v) It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the standard student contract within any stipulated timeline set by CPE; or
(vi) The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).
The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.
Refund for Withdrawal Due to Other Reasons:
If the Student withdraws from the Course for any reason other than those stated under the Refund for Withdrawal Due to Non-Delivery of Course (reflected in Clause 2.1 of the Standard Student Contract), upGrad Institute will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of the Standard Student Contract.
Refund During Cooling-Off Period:
upGrad Institute will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.
The Student will be refunded the highest percentage (stated in Schedule D of the Standard Student Contract) of the fees already paid if the Student submits a written notice of withdrawal to upGrad Institute within the cooling-off period, regardless of whether the Student has started the course or not.
f) Non Refundable Fees: All Miscellaneous Fees stated in Schedule C of the Student Contract
g) The refund policy shall be clearly communicated to all its students via the website, student contract and student handbook.
h) The refund policy shall be clearly explained to all students and prospective students.
i) upGrad Institute shall regularly review the refund policy to ensure that it remains fair to students.
Click here to download the Student Refund Procedures.
Click here to download the Refund Request Form.